F.A.Q.

Shopping Information

Do You Have a Store?

We have a workshop and design studio located in Tampa, where you can stop by and look at what we are currently working on. Appointment is highly recommended as we usually work off site.

How Do I Get a Quote?

Buying custom furniture is an exciting process and we are here to help. Due to Covid19, we are currently offering different options to minimize the amount of times we are at client’s homes. 

If you already have an idea of what you would like, you may email us a picture of the space with measurements, a description of your vision and inspirational pictures of what you have in mind ex. color swatches, design, style and we will provide you a free quote.

You may  also book a free video consultation where we will walk you through the measurements, virtually look at the space, discuss your vision and provide you a quote based on our discussion. 3D models or mood board available upon request for an additional cost.

Do you know what you want but would like us to look at the space in person? No problem, you can book an in-home consultation where we will look at the area, take measurements and discuss your vision. A $50 reservation is required and it is credited to your account if you decide to place the order with us. 

If you are not sure what you are looking for and need help with the design we also offer a in-home furniture and room design consultation for $250 where we can get a feel of the space, measure the area, discuss your vision and come up with a design that best fits your style and space. . We provide you a quote, a 3D rendering (includes two revisions, fees apply for additional revisions)  and/or mood board depending on the type of project, tailored shopping list (if needed) and install support if you decide to place an order with us. 

If you decide to place an order with us for a custom build no matter what option you chose, we will schedule a day to take measurements to make sure everything is built correctly.

Do You Offer In-House Estimates?

If you are not sure what you are looking for we offer a in-home furniture and room design consultation for $250 where we can get a feel of the space, measure the area and discuss your vision. We provide you a quote, a 3D rendering (includes two revisions, fees apply for additional revisions)  and/or mood board depending on the type of project, tailored shopping list (if needed) and post install support if you decide to place an order with us. 

If you know what you want and just need us to look at the space and take measurements, you can book an in-home consultation where we will look at the area, take measurements and discuss your vision. A $50 reservation is required and it is credited to your account if you decide to place the order with us. 

How Do I Place a Custom Order?

We will send you an invoice with all the details of your order. Once you review it and approve we require a 50% non-refundable deposit which you can pay either by credit card, check, or cash in person, by mail or online (there is a fee for credit card transactions). The remaining balance is due upon completion. Balance must be paid with credit card or cash. Once deposit has been received we will secure your spot and put you on our job list.

Do You Deliver?

Yes, we do deliver for a small fee depending on your location.

Do You Offer Design Services?

Flippin’ Rustic Decor is available as a consultant or furniture designer on custom pieces at a rate of $50 per hour. Drafting and design services are also charged at the same rate.

In-home furniture and room design consultation available as package for $250. Includes in-home meeting, measurements, quote with a 3D rendering (includes two revisions, fees apply for additional revisions)  and/or mood board depending on the type of project, tailored shopping list (if needed) and post install support if you decide to place an order with us. 

Payment Information

Can I Pay Online?

Yes we can send you an invoice online and you may pay with a credit card. There is a 3.5% fee. We also accept Zelle- no fee

Do You Accept Credit Cards?

Yes. There is a 3.5% fee.

Do You Accept Checks for Final Payment?

No. Checks are only acceptable as deposit payments.

Orders and Returns

What is Your Refund Policy?

Due to the custom nature of our work all sales are final.

Wood is living and will continue to expand and contract, which may cause bows, warps and/or cracks in certain areas. Although every care is taken to ensure our products can handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. If any of these instances do occur, we will not offer exchanges or refunds.

Is the Deposit Refundable?

No. We require a 50% non-refundable deposit for custom jobs.This deposit is used to buy supplies and furnish labor for your final custom piece.

What is Your Current Turnaround Time?

Our current turnaround time for custom projects is about 8-10 weeks. Please keep in mind this is just an estimate time. Weather, pandemic and any other reason beyond our control can delay our progress but we will try to keep you posted through the entire process.

Can I Cancel my Order?

If you paid for an in-stock item, you may cancel your order within 24 hours, just contact us by email or phone and we will refund your money back.

If you placed a custom order, you may contact us through email or phone within 24 hours to see if your order can be refunded. We use deposits to buy the supplies and materials needed for your order, if this has been the case the order cannot be cancelled and you will not be refunded.

Product Information

How Do I Care for Your Furniture?

All pieces produced by Flippin’ Rustic Décor do not require waxing, oiling, or any specific maintenance. When needed, the furniture should be dusted with a soft cloth that has a small amount of furniture soap or a light dusting type of material. The use of a furniture polish or oil will cause an irregular film over the surface.

How Can I Choose a Finish?

Our stain samples are available online or you can also request one through our social media platforms and email, however due to monitor differences and variations caused by nature, over which the company has no control, Flippin’ Rustic Décor does not guarantee an exact match to the sample provided. Samples of grain pattern and color are matched to the best of our ability but we highly recommend for you to stop by our shop before the staining process so you can pick out a stain of your choice and look at it in person

What Kind of Wood Do You Use?

It depends on the project. For wood walls we use either shiplap or reclaimed wood. For custom furniture we usually use either maple or birch unless you specify otherwise. Some custom decor is built in whitewood and others are built with reclaimed wood.

Wood Disclaimer

Real wood is a product of nature, and as such, no two pieces are alike. Variations in solid wood grain patterns are to be expected and make each furniture uniquely beautiful, just like us humans. Wood is living and will continue to change in different environments. Sometimes these changes may be noticeable in the physical appearance of the product. Although every care is taken to ensure our products can handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us