Frequently Asked Questions
Shopping Information
Do You Have a Store?
While we don’t operate a conventional retail store, our creative hub thrives in the heart of Tampa, where our workshop and design studio are nestled. We extend a warm invitation for you to visit us and experience our projects firsthand. To ensure we can dedicate ample time and attention to you, we recommend scheduling an appointment in advance, as our team occasionally works off-site. We eagerly anticipate welcoming you to our dynamic space!
How Do I Get a Quote?
Getting a quote is easy, and we offer several convenient options to suit your preferences:
1. Email Option:
If you already have a clear idea of what you’re looking for and/or already have the plans/renderings, you can email us the information Include a description of your vision, along with any inspirational pictures or plans and renderings, rough measurements, design preferences, budget and timeline. We’ll then provide you with a free quote based on your provided information. No worries, if you decide to move forward with us, we will do a site visit and take final measurements.
2. Free Video Consultation:
Book a free video consultation, and we’ll virtually walk you through the measurements, examine the space, and discuss your vision. Following our conversation, we’ll provide you with a quote based on our discussion.
3. Free In-Home Consultation:
Our team will meet with you on-site to understand the space firsthand. This meeting is an opportunity for us to understand your project in detail, including your budget, timeline, and specific requirements. We’ll discuss your vision, preferences, and goals to ensure that our services align perfectly with your needs..
4. 3D Renderings:
3D renderings are available upon request for an additional cost, which varies depending on the type of project.
What is the Process to Get Started?
You can get started in 5 easy steps:
Step 1: Say hi!
Meet with our team for a free consultation to discuss your space, timeline, budget, goals and preferences or email us details of the project.
Step 2: Visualize!
Step 3: Get a Customized Quote!
Finalize agreement, pay deposit and let’s embark on this exciting journey together.
Step 4: Show Time!
Our team swings into action and executes an excellent job. The client receives consistent communication. Final punch list is completed, the remaining balance is collected and the job is closed out.
6. See You Later Alligator!
We make your vision a reality, you love our work, and continue working with us on future projects!
Do You Offer Design Services?
Absolutely! At Flippin’ Rustic Decor, we’re here to assist you with all your design requirements. Whether it’s choosing the perfect tile, countertop, flooring, or any other interior design services you may need, we’ve got you covered. Our designer consultant is offered at a rate of $50 per hour, with drafting and design services also available at the same rate.
Payment Information
Can I Pay Online?
Yes we can send you an invoice online and you may pay with a credit card. There is a 3.5% fee. We also accept Zelle, Venmo and CashApp- no fee
Do You Accept Credit Cards?
Yes. There is a 3.5% fee.
What Are Your Payment Methods?
We offer a variety of convenient payment methods to suit your preferences. These include Zelle, Venmo, bank transfers, all major credit cards, as well as cash and check. Choose the option that works best for you, ensuring a seamless and secure transaction process. If you have any specific questions or need further assistance regarding payments, feel free to contact us.
What is Your Privacy Policy?
Please visit https://www.freeprivacypolicy.com/live/e4d9d988-531d-4361-ac5e-2e52cbd58a13
Orders and Returns (Custom Furniture)
What is Your Refund Policy?
Due to the custom nature of our work all sales are final.
Wood is living and will continue to expand and contract, which may cause bows, warps and/or cracks in certain areas. Although every care is taken to ensure our products can handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us. If any of these instances do occur, we will not offer exchanges or refunds.
Is the Deposit Refundable?
No. We require a 50% non-refundable deposit for custom jobs. This deposit is used to buy supplies and furnish labor for your final custom piece.
What is Your Current Turnaround Time?
Depending on the type of project, it may vary from 4-10weeks. Please keep in mind this is just an estimate time. Weather, pandemic and any other reason beyond our control can delay our progress but we will try to keep you posted through the entire process.
Can I Cancel my Order?
If you placed a custom order, you may contact us through email or phone within 24 hours to see if your order can be refunded. We use deposits to buy the supplies and materials needed for your order, if this has been the case the order cannot be cancelled and you will not be refunded.
Product Information
How Do I Care for Your Furniture?
All pieces produced by Flippin’ Rustic Décor do not require waxing, oiling, or any specific maintenance. When needed, the furniture should be dusted with a soft cloth that has a small amount of furniture soap or a light dusting type of material. The use of a furniture polish or oil will cause an irregular film over the surface.
How Can I Choose a Finish?
Our stain samples are available online or you can also request one through our social media platforms and email, however due to monitor differences and variations caused by nature, over which the company has no control, Flippin’ Rustic Décor does not guarantee an exact match to the sample provided. Samples of grain pattern and color are matched to the best of our ability but we highly recommend for you to stop by our shop before the staining process so you can pick out a stain of your choice and look at it in person
What Kind of Wood Do You Use?
It depends on the project. For wood walls we use either shiplap or reclaimed wood. For custom furniture we usually use either maple or birch unless you specify otherwise. Some custom decor is built in whitewood and others are built with reclaimed wood.
Wood Disclaimer
Real wood is a product of nature, and as such, no two pieces are alike. Variations in solid wood grain patterns are to be expected and make each furniture uniquely beautiful, just like us humans. Wood is living and will continue to change in different environments. Sometimes these changes may be noticeable in the physical appearance of the product. Although every care is taken to ensure our products can handle temperature and humidity changes, the conditions of your home can affect the wooden products you buy from us